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Home emergency call system

What exactly is that?

Typical home emergency call systems are essentially based on three components: An emergency call transmitter, a base station and the reception or alarm centre of the respective provider.

Fast & uncomplicated

get the help they need in an emergency

Getting out of bed or a low chair, climbing stairs or reaching objects on high shelves and cupboards - these are all exemplary everyday situations that can become a challenge as a result of mobility impairments or reduced sensory perceptions. In the event of an accident, people in need of help may not be able to help themselves. This is fatal if no one else is present who could help. The solution is no longer an insider tip: a home emergency call system.

Home emergency call systems are a valuable support for people who have an increased risk of accidents and falls due to mobility restrictions caused by age or illness, but who still want to live in their own home. Such a home emergency call system thus gives people in need of care the certainty of receiving help quickly and easily in an emergency.

What exactly is a home emergency call system?

Typical home emergency call systems are essentially based on three components: An emergency call transmitter, a base station and the reception or alarm centre of the respective provider.

The transmitter is usually worn directly on the body, usually in the form of a bracelet or necklace. Depending on the model, this transmitter can be triggered in various ways, e.g. by manually pressing an emergency button, by motion or smoke detectors or by a fall detector.

As soon as the emergency call is triggered, the transmitter transmits a signal to the alarm centre responsible, depending on the provider. This is usually done via a base station installed separately in the house, which is connected to the fixed network, for example, and can thus ensure a secure connection. This base station receives the radio signal from the transmitter and then forwards it. In some cases, however, the alarm centre also receives the signal directly from the emergency call transmitter, for example if the mobile network is used for transmission.

The staff of the alarm centre is then informed about the incoming emergency call and can react to it quickly and specifically: Depending on the need, relatives, the nursing or rescue service can be notified. In addition, the staff has access to the stored customer data, which includes, among other things, the address or contact details of the emergency contacts. Depending on the provider and the technology used, it is also possible to establish direct contact with the person involved in the accident when an emergency call is received, in order to reassure them and ask for details about the situation.

Some modern home emergency call systems can also be networked with other devices or have additional sensors integrated. In this way, movements in the house or the vital functions of the person in need of care can be recorded, which, for example, enables relatives to monitor the person remotely.

All in all, a home emergency call system offers people in need of care the possibility to call for help quickly and easily when it is needed. Knowing that they have such a backup in case of an emergency can have a positive effect on their independence in everyday life as well as their general willingness to move.

Cost absorption by the long-term care insurance possible


As a rule, health insurance funds do not contribute to the costs of a home emergency call system. However, under certain circumstances, the costs can be (proportionately) covered by the long-term care insurance fund. The insurance pays a monthly lump sum of € 25.50. The condition for approval is that the person in question has a home emergency call system. The prerequisite for approval is that the person concerned lives alone and that his or her state of health or state of care indicates an increased risk of accidents in everyday life.

To find out whether costs can be covered in your specific case and which system is best suited to your individual situation, it is best to ask the care insurance fund office responsible for you directly or within the framework of your next care counselling session.

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